Note: Because our products are handmade after your order, it does not correspond 1:1 to the pictures/photos, there will be slightly different in color, style, and model. But in general, we manage to keep the style and model. The photos cannot correspond 100% to the product delivered, and there may be slight stylistic and visual deviations from the product presented in the shop and delivered! Due to the nature of the leather and the patchwork structure (handmade), there may be differences in length and weight of up to 5-10% , so the dimensions are different for each product! ---> Dismiss
The 14-day free-of-charge shipping return guarantee does not apply to custom-made carpets, pelts, or cushions because these products are only made to order!
The customer is responsible for the return shipping and costs of custom-made products. We refund only the product, not the shipping coasts.
If you do not like the products you received, you can return them within 14 days, please contact us via our e-mail info@elitedesign.nl .
The product must be unused! The customer is responsible for return shipping, costs, and undamaged delivery of the carpet. Make sure the item/product is packed properly.
Refunds of the products will only be finalized upon receipt and inspection of the returned items/products, and the relevant order will be refunded and canceled once the item is found to be undamaged.
DAMAGED or WRONG ITEM/PRODUCT
If you have received a damaged or incorrect item on your delivery, please contact us immediately. Errors or damage must be reported no later than three days after receipt of the goods.
After this period of 3 days, we do not take any action for damage or faulty product notifications!
The 14-day free-of-charge shipping return guarantee does not apply to custom-made carpets, pelts, or cushions because these products are only made by your order.
Because our products are handmade after your order, it does not correspond 1:1 to the pictures/photos, there will be slightly different in color, style, and model. But in general, we manage to keep the style and model. The photos cannot correspond %100 to the product delivered, and there may be slight stylistic and visual deviations from the product presented in the shop and delivered! Due to the nature of the leather and the patchwork structure (handmade), there may be differences in length and weight of up to 5-10%, so the dimensions are different for each product!
Therefore, the 14-day free-of-charge shipping return guarantee does not apply to custom-made carpets, pelts, or cushions because these products are only made to order!
We only refund the product, not the shipping costs, as these products are made individually and only for your order!